Help Centre
Website Help, Navigation & Technical Assistance
Welcome to the Chi Zara Help Centre.
We’re here to help you get the most from your experience on the Chi Zara website.
Whether you’re trying to find a particular feature, locate a resource, navigate the website, access content, troubleshoot a technical issue, or simply understand where something is located, this page is your starting point.
Use the sections below to find answers, explore the website, and get additional technical assistance when you need it.
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How Can We Help?
Choose the area that best matches what you’re looking for.
Navigating the Website
Learn how the Chi Zara website is organised and where to find our main content, features, resources, and services.
Finding Content
Looking for a Reflection, prayer, article, publication, resource, or another Chi Zara feature? We’ll help you find it.
Technical Assistance
Having trouble with a page, link, download, video, form, or another website function? Start here.
Frequently Asked Questions
Find quick answers to common questions about using the Chi Zara website.
VIEW FAQs
Contact the Helpdesk
Still need assistance? Send your question or technical issue to our website support team through the form below…
Navigating the Chi Zara Website
Finding Your Way Around
The Chi Zara website brings together inspirational content, intentional living resources, publications, support, media, and opportunities to grow.
The main website menu gives you access to our primary sections. Depending on the page you’re visiting, you may also find additional links, buttons, categories, search tools, or related-content recommendations.
Here are some of the key areas you may want to explore.
The Intentional Living Series
Looking for one of our daily features?
The Intentional Living Series is home to seven distinct daily features designed to create a meaningful rhythm of faith, reflection, encouragement, action, and prayer.
Word for Today
Find the day’s featured word, Scripture, and practical encouragement.
Reflection
Explore daily Christ-centred reflections created to encourage thoughtful contemplation and spiritual growth.
Intentional Sparks
Discover concise messages designed to spark purposeful thought and intentional action.
Moment of Grace
Pause to recognise God’s grace within the ordinary and unexpected moments of life.
Intentional Living Challenge
Turn inspiration into practical action through the daily Intentional Living Challenge.
GO TO INTENTIONAL LIVING CHALLENGE
Heart Notes
Find heartfelt messages of encouragement, perspective, wisdom, and truth.
Evening Prayer
Close your day with Christ-centred prayer, gratitude, surrender, and reflection.
Looking for Growth Resources?
Visit Grow when you want to explore content focused on developing different areas of your life.
Topics may include:
- Faith and spiritual growth
- Personal development
- Wisdom
- Relationships
- Purpose and calling
- Leadership and influence
- Life seasons
- Work, business, and creativity
Looking for Practical Resources?
Visit the Resources Centre for practical materials and tools designed to support your faith and intentional living journey.
Depending on availability, resources may include:
- Guides
- Worksheets
- Journalling prompts
- Prayer resources
- Bible study materials
- Intentional living tools
- Downloadable resources
- Personal growth materials
- Family resources
- Recommended resources
Looking for Publications?
Visit Publications to explore Chi Zara’s growing collection of books, eBooks, devotionals, journals, workbooks, Bible studies, guides, and other published resources.
Looking for Media?
Visit Media to discover Chi Zara video, audio, interviews, special features, announcements, media resources, and other multimedia content.
Looking for Causes & Community Impact?
Visit Causes to learn more about the causes, outreach initiatives, community impact, partnerships, and opportunities to get involved.
Finding Something Specific
Use Website Search
If you know what you’re looking for but aren’t sure where it is located, use the website’s Search feature.
Try searching by:
- Feature name
- Topic
- Keyword
- Article title
- Scripture
- Resource name
- Publication title
- Series name
For example, if you’re looking for content about purpose, enter “purpose” into the search field to find relevant content across the website.
[SEARCH CHI ZARA]
Finding Previous Daily Features
Missed a daily feature or want to revisit an earlier message?
Where archives are available, use the relevant feature page to browse previous editions.
For example, visit the Reflection page to access current and previous Reflections or the Word for Today page to explore earlier editions.
Archives make it easier to return to messages that were meaningful to you or discover content you may have missed.
Using Links & Buttons
Throughout the Chi Zara website, you’ll see buttons and text links that help you move between pages and access additional content.
Buttons may include options such as:
Read More — Opens the complete article or feature.
Explore — Takes you to a collection, category, or website section.
Download — Downloads an available resource to your device.
Watch — Opens video content.
Listen — Opens audio content.
Learn More — Provides additional information about a programme, service, initiative, or topic.
Contact Us — Takes you to the appropriate contact option.
Share — Allows you to share available content with others.
Downloading Resources
Some Chi Zara resources may be available as downloadable files.
To download a resource:
- Select the Download button associated with the resource.
- Your browser may open the file or begin downloading it automatically.
- If the file opens in your browser, use your browser’s download option to save it to your device.
- Check your device’s Downloads folder if you cannot immediately locate the file.
If a download does not begin or the file cannot be opened, contact the Helpdesk and include the name of the resource you were trying to access.
Videos & Audio
If video or audio content is available on a page, select the Play button to begin.
If media does not play:
- Check your internet connection.
- Make sure your device volume is turned on.
- Refresh the page.
- Try closing and reopening your browser.
- Try another supported browser.
- Check whether your browser is blocking media playback.
- Restart your device if the problem continues.
If the issue persists, contact our Helpdesk.
Forms
The website may contain forms for enquiries, contact requests, subscriptions, prayer requests, feedback, registrations, or other purposes.
When completing a form:
- Enter all required information.
- Check that your email address and other contact information are correct.
- Complete all fields marked as required.
- Review your information.
- Select Submit only once.
- Wait for the confirmation message before leaving the page.
If you do not receive confirmation, your submission may not have been successfully received.
Troubleshooting Website Problems
Something Not Working?
Most temporary website problems can be resolved with a few simple steps.
Try the following:
- Refresh the page.
- Check your internet connection.
- Close and reopen your browser.
- Clear your browser cache if the problem continues.
- Try another browser.
- Restart your device.
- Check that your browser and operating system are up to date.
- Disable browser extensions temporarily if they appear to be interfering with the website.
If none of these steps resolves the issue, please contact our Helpdesk.
Common Technical Issues
A Page Won’t Load
Refresh the page and check your internet connection. If other websites are loading normally but the Chi Zara page is not, try again after a short period or report the issue to us.
A Link Isn’t Working
If you select a link and receive an error or are taken to the wrong page, please report the broken link to the Helpdesk.
Tell us which page you were visiting and which link you selected.
An Image Isn’t Displaying
Refresh the page and check your connection. If the image remains unavailable, please report the affected page.
A Download Isn’t Working
Try the download again and check whether your browser is blocking downloads. If the problem continues, send us the name of the resource.
A Form Won’t Submit
Check that all required fields have been completed correctly. Look for any error messages displayed near the form fields.
If the form still won’t submit, contact us for assistance.
A Video or Audio File Won’t Play
Check your internet connection and browser settings, refresh the page, and try again. If the media remains unavailable, report the title of the affected content.
The Website Looks Different on My Device
Website layouts may adjust automatically depending on whether you’re using a desktop computer, laptop, tablet, or mobile phone.
If content appears incorrectly positioned, unreadable, or inaccessible, please let us know.
Using Chi Zara on Mobile Devices
The Chi Zara website is designed to be accessible across compatible desktop and mobile devices.
On a smartphone or tablet, the main navigation menu may appear as a menu icon rather than a full horizontal menu.
Select the menu icon to reveal the available website sections.
You may also need to scroll horizontally or vertically within certain interactive elements depending on your screen size and device settings.
For the best experience, keep your browser updated to the latest available version.
Accessibility
Helping More People Access Our Content
Chi Zara is committed to creating a website experience that is welcoming and increasingly accessible to our diverse community.
Depending on your device and browser, you may be able to:
- Increase or decrease text size.
- Zoom into pages.
- Use screen-reading technology.
- Navigate using a keyboard.
- Adjust device display settings.
- Use built-in accessibility features available through your operating system or browser.
If you encounter an accessibility barrier while using our website, please tell us.
Your feedback can help us identify areas where the website experience can be improved.
[REPORT AN ACCESSIBILITY ISSUE]
Website Security & Your Privacy
Protecting your information is important.
When using the Chi Zara website:
- Never send passwords through ordinary website enquiry forms.
- Do not share sensitive financial or account information unless you are using an authorised secure process specifically designed to collect it.
- Be cautious of messages claiming to represent Chi Zara that request unusual payments, passwords, verification codes, or confidential information.
- Use strong, unique passwords wherever account access is provided.
- Always confirm that you’re using the official Chi Zara website before submitting information.
For information about how website information is collected and handled, please review our Privacy Policy.
[VIEW PRIVACY POLICY]
Frequently Asked Questions
Where can I find today’s daily features?
Visit The Intentional Living Series or select the individual feature you want to read.
Where can I find older Reflections or other daily features?
Visit the individual feature page and look for its archive or previous editions section where available.
Where can I find downloadable materials?
Visit the Resources Centre and look for downloadable resources or Free Downloads.
Where can I find Chi Zara books and publications?
Visit Publications.
Where can I find videos and other media?
Visit the Media section.
Where can I find personal growth content?
Visit Grow.
How do I report a website problem?
Use the Contact Helpdesk option and provide as much information about the problem as possible.
Can I access the website from my phone?
Yes. The website is designed to support compatible smartphones, tablets, laptops, and desktop computers.
What should I do if I can’t find something?
Use the website Search feature first. If you still cannot find what you need, contact the Helpdesk and we’ll assist you.
Contact the Website Helpdesk
Still Need Help?
If you couldn’t find the answer you needed, our Website Helpdesk is here to assist with website-related questions and technical problems.
You can contact us for assistance with:
- Finding content
- Website navigation
- Broken links
- Page errors
- Download problems
- Forms that aren’t working
- Video or audio playback problems
- Mobile display issues
- Accessibility concerns
- Technical website problems
- General questions about using the website
[CONTACT WEBSITE HELPDESK]
Before You Contact Us
Providing the right information can help us understand and resolve your issue more efficiently.
When reporting a technical problem, please include:
- The page you were visiting
- What you were trying to do
- What happened
- Any error message you received
- The device you were using
- The browser you were using
- Whether the problem happens repeatedly
- A screenshot, if possible and appropriate
Please do not include passwords, payment card information, verification codes, or other highly sensitive information in a Helpdesk request.
Report a Website Problem
Found something that isn’t working correctly?
We appreciate you letting us know.
You can report:
- Broken links
- Missing images
- Incorrect page destinations
- Formatting problems
- Typographical errors
- Outdated website information
- Accessibility problems
- Failed downloads
- Form errors
- Other technical issues
Your feedback helps us maintain a better experience for everyone who visits Chi Zara.
REPORT A PROBLEM BELOW
Help Us Improve
Your experience matters.
If something on the website is difficult to understand, hard to find, or could work better, we welcome your feedback.
Tell us what worked.
Tell us what didn’t.
Tell us what would make your experience easier.
As Chi Zara continues to grow, your feedback can help us build a website that is increasingly useful, accessible, intuitive, and welcoming.
SHARE WEBSITE FEEDBACK HERE
reach out to customer service
We’re Here to Help You Find Your Way
The Chi Zara website is designed to be more than a place you visit.
It is a growing destination for faith, reflection, intentional living, personal growth, practical resources, inspiration, and community.
We want finding what you need to be simple.
Explore the website.
Use Search when you need it.
Visit the Help Centre whenever you have questions.
And if you still need assistance, reach out to our Website Helpdesk.
Find it. Access it. Experience Chi Zara with confidence.
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